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PODCAST: PSD2/SCA

Are Merchants Ready For PSD2 And SCA’s 150-Millisecond Learning Curve?

When PSD2 and its strong customer authentication (SCA) mandates bow in Europe in September, keep an eye on the online travel space. Suddenly, sans surcharges, firms will have to adapt to a “pre-authorization” mindset, aided by machine learning — which, as Whitepages Pro CEO Rob Eleveld tells Karen Webster, is a big change. Here’s why.

PODCAST: 'State Of' Series

How Unattended Retail Is Getting Smarter

The rise of smart vending machines is helping unattended retail get a new lease on life, changing everything from the way consumers browse shelves to how they pay tolls. At the laundromat, one of unattended retail’s perennial power players, the clunk of coins may soon be a bygone exercise. Worldnet Payments CEO Will Byrne tells Karen Webster that new opportunities for retailers and vending operators will also shift the job market.

Authentication

Is A Biometric Backlash Brewing?

Believe it or not, low tech is gaining momentum as digital players and consumers increase their focus on ID and age verification. Cognito CEO Alain Meier tells PYMNTS how the low-tech phone number delivers secure, friction-free transactions — and why there’s a biometric backlash brewing.

Three Metrics CUs Can Use To Retain Members

With 57 percent of credit union members readily willing to leave for another financial institution for better data security, the rapidly growing industry is potentially at risk for mass defections. However, member engagement — especially in the first 30 days of joining — can convince them to stay. In the latest Credit Union Tracker, Brian Knollenberg, VP of member insights and strategy at BECU, discusses the three metrics the institution uses to calculate engagement, and detect its own wavering members.

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