Tennessee-based Ballad Health dismissed Nathan Smith, MD, a cardiothoracic surgeon who invited then-CEO of Bristol Regional Medical Center Greg Neal to participate in a surgery without a medical license. Neal was in the operating room to observe the procedure, but upon Smith’s invitation, he made the initial incision. After conducting an investigation, Ballad asked Neal to resign.

As the COVID-19 pandemic persists, many MSPs across the country have transitioned to working remotely and will continue to do so for the foreseeable future. Managing these virtual teams presents some different challenges and new twists on traditional team building and conflict resolution. Here are five tips for managing virtual teams.

When we hear the terms frontline workers or people on the front lines, we often picture medical scrubs and stethoscopes, physicians covered head to toe in personal protective equipment, nurses treating patients, and so forth. First responders such as police officers, firefighters, and EMTs may also come to mind, as well as those working in pharmacies and grocery stores—potentially exposing themselves to the virus in order to protect us or enable us to continue to obtain our essentials. The person most people do not picture is the MSP, who plays a crucial role in determining whether physicians and other clinical practitioners are trained, competent, and eligible to practice medicine on those front lines.