Lithia Motors in March “saw double-digit increases in service, body and parts, driven by a 32% increase in our highest-margin, customer-pay work,” chief operating officer Chris Holzshu says.
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According to a survey by The Martec Group, the do-it-yourself market segment is expected to experience growth post-pandemic as consumers feel more confident working on their vehicles.
With a malfunctioning vehicle, “there is a big difference – as much as $1,000 on a repair bill – between tink-tink-tink and thunk-thunk-thunk,” says Wallis Miller of Alldata.
The survey found the average cost in 2020 of tightening or replacing a fuel cap, one of the five most common “check-engine-light”-related pairs, was $25.
From utilizing Apple’s FaceTime technology to leveraging online condition reports with consumers, there are some best practices dealers should follow when looking to conduct remote appraisals and virtual acquisitions.
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