Flipkart Will Stay Board Run; Plus IKEA Ditches Physical Expansion For Digital; And mPOS Goes Biometric. | | | | | | | | | | | | | For Days Turns Sustainability Into Customer Loyalty | | The vast majority of our clothes end up in landfills — a cycle that is expensive and unsustainable, according to For Days Co-Founder and CEO Kristy Caylor. For Days wants to fix that cycle by letting consumers send their damaged t-shirts back to HQ — where they can be upcycled into new shirts. It's a smart way to save raw materials from the trash heap — and possibly a smarter way to keep subscription customers engaged and loyal. | | |
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| | | | | | | Redeveloping Malls With Apartments, Hotel And Restaurants | | What can mall owners do with large vacant spaces left behind by closing anchor tenants? The land can be home to all sorts of uses from restaurants to hotels — and even apartments. Cushman & Wakefield Vice President of Retail Intelligence Garrick Brown on finding new uses for vacant mall space. Read More... | |
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| | | | | The Case For Contextual Commerce | | Consumers have been conditioned to buy what they want, when they want it. Karen Webster says that the latest PYMNTS research on the power of contextual commerce as a new commerce channel means that the next wave will happen when consumers can buy what they want, whenever they want it — and within whatever ecosystem they happen to be spending their time. Read More... | |
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| | | | | | Meeting Customers Wherever They Are (Literally) | | Building a better customer experience in the digital age often means delivering the experience to the customer, instead of customers delivering themselves to the retailers. That could be a literal delivery or just a better, new way to offer up a valued, old service. However, with the rise of robotics, automation and AI, the means of improvement are myriad — even if they’re tough to navigate at times. Read More... | |
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