Tuesday, October 29
Half-Day Online Course | 4 Credit Hours

Safety and De-Escalation Foundations for Frontline Staff, intended for public-facing librarians and frontline staff, will teach you how to manage conflict and safety concerns proactively by learning strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library. Over a half day online on Oct. 29, you’ll learn about trauma-informed practices for engaging with safety concerns, and you’ll get tools to help you respond to security issues in order to promote safety in your library and classroom.

After you attend this interactive online course, you’ll be able to:

Approach safety from a trauma-informed lens

Use NARCAN to respond to opioid overdose crises

Use tools to stay grounded in your values during conflict

Understand youth developmental norms

Engage with youth in crisis in an authentic, trauma-informed, and developmentally appropriate way

Establish professional and healthy boundaries

Resolve conflicts in a trauma-informed way

Know when to disengage and ask for support

Here’s what one past student said about the course:

"This course exceeded my expectations! This was an entirely different perspective on de-escalation than I have previously experienced. Very timely. Very aligned with a shift toward equity, belonging, trauma-informed, self-care, and whole-person librarianship."

(Spring 2024)

Join as a Group

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Purchase 15 or more registrations and apply them across multiple courses.

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