One of the least enjoyable parts of driving is the trip to the gas station to refill a tank. This routine takes drivers off the road, adds time to their commutes and delays the process of getting to their final destination. Rod Tos, manager of customer payments and card services for energy provider Chevron, admits it's a problem for gas stations nationwide. In the new Payments At The Pump Report, Tos explains how the smartphone is driving innovation at the pump. Read More...

Restaurants may approach building customer loyalty with easy mobile ordering and a seamless payments process, but there’s one way to quickly lose trust: fraud. Restaurants need to verify identities of those ordering on mobile apps, and prevent account takeover, without turning away legitimate customers. The latest Mobile Order-Ahead Tracker details new findings on mobile fraud, and features an interview with Stephanie Meltzer-Paul, Dunkin’ Donuts VP of digital and loyalty marketing, on how the coffee giant tailors order-ahead to regular customers.  Read More...

It’s easy to give consumers what they want these days, since all they want is everything. Faster, easier, smoother, cheaper, more rewarding – and available on demand, 365, 24/7, if at all possible. But more impressive than the breadth and depth of the punch list is the lengths innovators are going to fill it.  Read More...