How can eCommerce logistics providers make returns easier for both customers and merchants? By giving customers incentives like instant merchant credit to print return shipping labels. ShipBob Co-Founder Dhruv Saxena explains how they partnered with Returnly to make this work, and who benefits the most.  Read More...

As net income plunges, IKEA is stepping back from opening new stores to focus on eCommerce growth. However, its business model will always rely most heavily on the in-store shopping experience — here’s why, as well as updates from names across the retail space who are opening and closing stores this week.  Read More...

There are ways to quantify wasted opportunity — money spent on unhelpful processes, consumer bases not being fully developed. However, counting up wasted opportunities is itself wasteful. Smarter players find ways to fill those holes to create new opportunities.  Read More...