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| | | Please join us for this complimentary webinar from Enterprise Connect and No Jitter |
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| Wednesday, March 25, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 30 Minutes) |
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How should your enterprise approach the decision to migrate its contact center to the cloud? What role should AI play? How do you integrate your contact center into your enterprise’s broader customer service strategy?
In this webinar, Sheila McGee-Smith, the leading contact center analyst and chair of Enterprise Connect’s contact center track, will give a strategic, insightful look at some of the trends and issues driving the industry. |
| Featured Analyst: | | | | Sheila McGee-Smith Founder McGee-Smith Analytics |
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You will learn:
The state of the contact center market: Which vendors are up, which are challenged, and where their roadmaps point for the next 12 months The pros and cons of cloud contact centers, and some key decision factors you should be tracking The role of AI in the contact center: What’s real, what’s hype, and where AI can do the most good |
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