This month’s edition of Pulse brings you the latest company news and industry insights. Thank you for being a loyal reader.
Dear Valued Clients, As we close the chapter on 2024, I wanted to take a moment to reflect on the extraordinary year at CEQUENS. This year, we were privileged to welcome prestigious clients like Saudi Electric Company, Baly, and Riyadh Air into our ever-growing CEQUENS family. Their trust underscores our ability to attract industry leaders and build partnerships that stand the test of time. |
2024 was also a year of bold launches and transformative products. With the Voice market projected to hit $236.25 billion by 2028, we proudly introduced Microsoft Teams Enterprise Voice in Saudi Arabia, offering global reach, seamless telephony, IVR customization, and unmatched scalability. Additionally, the debut of our Gen AI Agent and the CEQUENS Bots platform marked a new era of customer engagement. By enabling businesses with intuitive drag-and-drop design, multichannel deployment, and powerful integrations, we’re empowering them to reimagine user experiences like never before. As we look toward 2025, our mission remains unchanged: to innovate, grow, and deliver unmatched value to you, our esteemed partners.
Here’s to an incredible year ahead! Wishing you a prosperous and joyful New Year. Warm regards, Karim Khorshed
Co-founder and CEO |
Buzz-Worthy Launches in 2024 |
Microsoft Teams Enterprise Voice |
The all-in-one communication platform that unifies voice, video, and messaging ✓ Local SBC hosting &CITC licensing ✓ Dedicated local phone number ✓ Flexible deployment |
Smarter Conversations, Seamless Connections ✓ 99.99 Uptime SLA ✓ 50+ LLMs ✓ 24/7 Support |
Next generation of OTP verification ✓ 70% Cost Savings ✓ Seamless Failover to SMS ✓ End-to-end Encryption |
This year, we’ve made waves in retail, fintech, and insurance by boosting customer satisfaction with our omnichannel and AI-powered solutions. It’s been a year of transformation, and we can’t wait to see what’s next! |
Voices of CEQUENSers in 2024 |
✨ What does 2025 hold for us? CEQUENS is stepping into 2025 with a global focus on revolutionizing customer communication through advanced SaaS solutions and omnichannel innovations. With our revamped omnichannel platform, we’re enabling businesses to deliver seamless, personalized interactions across all channels. This evolution reflects our unwavering commitment to innovation and to delivering exceptional customer experiences. By expanding our global reach and leveraging advanced technology, we aim to empower enterprises worldwide with smarter, faster, and more efficient communication solutions tailored to their needs. |
Come and transform communications with us, or let a friend know we’re hiring. |
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