Michigan software company founder Richard Sheridan just wants everyone to be happy. But is that a real business strategy? If you ask Richard Sheridan what dooms a shoddy piece of software to failure, he’ll drop a somewhat graphic comparison: that of an organ transplant gone wrong. “As soon as it gets injected into an organizational structure,” the 61-year-old tech entrepreneur says emphatically, “it’s rejected.” Why? Because it simply doesn’t “delight” users. “How many times do people, when they touch a new piece of technology, think to themselves, ‘Did they ever actually watch anyone use this?’” he asks. The same thinking has led the co-founder of Michigan-based software firm Menlo Innovations to the most unusual of management styles — a workplace where hiring, firing and promotions are all carried out by consensus of the whole team. Sheridan has been on a years long mission to promote, within his own business and among many others, what he believes is the single most important factor in any company: joy. |