Changes to our address for service policy and practices We are constantly looking to improve clarity and consistency, as well as aiming to reduce the number of requisitions we send. With these aims in mind, we have changed our policy on addresses for service. Apart from applications made solely to change ownership of land or property, customers now need to formally apply to change an address for service as part of their larger application. Â
We'll need the original deeds From October, we will no longer accept conveyancer applications for first registration based entirely on certified copies of title deeds and documents. There will be no change to how citizen customers lodge their applications.
Asking for guidance parts 2 and 3 Our Ask for Guidance service provides expert guidance on complex cases, help to navigate through the registration processes and support in avoiding unnecessary errors before lodging an application. In our second and third case studies from the service, unusual restrictions create a conveyancing conundrum and we explore a caution relating to a tithe.
Acknowledgement of postal applications Following customer feedback, weâre changing the way we acknowledge receipt of postal applications. In future, email acknowledgements only will be issued for all postal applications to either change an existing HM Land Registry register or create a new register. This new process replaces the current approach of sending a postal receipt for specific postal applications only.
If you want an email receipt, do remember to include an email address in panel 7 of forms AP1 (Application to change the register) or FR1 (Application for first registration).
The new process will go live during August.
Have your say on our services Reducing lender chasing If you do residential conveyancing and work with lenders or lender panels, please complete this short survey about our lender data initiative. This service, currently at private beta stage with just 10 lenders, aims to reduce lender chasing and increase efficiency in the sector by delivering data to lenders on the status of charges which have their unique ('MD') reference. Bringing customer stories to life Have you had an experience with HM Land Registry where you felt supported by one of our people? Maybe someone called you to resolve an issue or you received some helpful guidance? We are looking for customers to participate in our Customer Connection programme which aims to bring customer stories to life. It will involve a 15 minute Teams call with one of our researchers which will be recorded and an edited version will be shared internally, including with senior leaders, with the aim of empowering our people to produce this behaviour. Please register your interest in taking part.
New webinar on our evidence of identity requirements Register for our latest free webinar on our evidence of identity requirements, which is available on demand, so you can sign up and watch it at any time, whenever youâre ready.
This 35-minute webinar is aimed at business customers and covers:
the background to our evidence of identity requirements; the types of applications that require confirmation of identity; accounting for identity on application forms; exceptions to the requirements for confirmation of identity; exceptions to the requirements where this is not practicable; the requirements for forms ID1, ID2 and ID3; common errors with forms ID1 and ID2; form ID5; and confirmation of identity where an attorney is acting.
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