If time is money, then why is Walmart investing in a podcast – a creative medium that may or may not have direct ties to the bottom line? As the podcast’s title suggests, the big-box retailer is thinking “Outside the Box” to engage with customers. Here’s why the company believes the public will listen.  Read More...

What omnichannel features matter most to customers of health and beauty retailers? Coupons take the lead, with rewards and free shipping close behind. Here are how leading retailers, such as Walgreens and Sephora, are taking on health and beauty retail in an omnichannel world.  Read More...

Dating, driving, underwriting — all things most adults are used to, even though all three are rapidly resetting into new, digitally enhanced forms. Consumers are increasingly ready to do some things in different ways, but the lingering question is whether the market will show them the right version of different.  Read More...