| “Troubleshooting has always been a problem in manufacturing,” says Jonathan Wickström, manufacturing digitalization lead at Husqvarna. Headquartered in Stockholm, Sweden, Husqvarna has been around since 1689 when it manufactured muskets. It produced its last firearm 300 years later and today makes outdoor power products such as robotic lawn mowers, chainsaws, and trimmers, as well as equipment and diamond tools for the construction and stone industries. Today, the company, working closely with partner Microsoft, is leveraging gen AI to reduce unplanned downtime on the factory floor when technicians and operators must troubleshoot issues with equipment. Enter the AI Factory Companion, a gen AI copilot that helps technicians and operators diagnose and resolve issues with machinery. They can describe the symptoms a machine is experiencing, and the companion can suggest tests to validate the issue and suggest possible solutions. “When a machine breaks, it could be for a lot of different reasons,” he says. “Historically, that’s been solved through documentation.” Technicians would pore through user manuals and maintenance histories to try to understand the issue. The manuals were often paper or in PDF form, and maintenance history could be logged in operations, where Wickström sits, or in other silos. “We have connected machinery,” Wickström says. “Sometimes our machinery stops because we have an IT outage, and all of those outages are documented in our IT incident system.” | 
