Energy & Utilities Webinar

Energy and Utilities: A 5-Step Model for CX Excellence

How can energy providers offer a great customer experience, while driving efficiencies and reducing regulatory risk?

Join us on Wednesday, January 17th at 1:00pm EST for a live webinar with Jeff Ford, Director of Billing and Customer Service at Citizens Energy Group. You'll learn how Citizens Energy Group:

Measures and prioritizes CX across web, contact center, and overall customer relationships
Validates customer experience initiatives against rigorous benchmarks
Weaves customer satisfaction into the DNA of the business — from front-line employees up to the CEO
Uses customer feedback to drive organizational objectives, and continuous innovation in products and services

Can't attend live? Register anyway, and we'll send the recording afterwards.

Want to reach 40,000+ utility executives with your own message? Get the media kit or contact us directly at advertising@industrydive.com.

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