How Contact Center AI Drives Productivity Now

mlns='http://www.w3.org/1999/xhtml'>

Free Webinar: AI is Driving Agent Productivity & Service Quality

View this Email in Your Browser SAVE MY SEAT Beyond Bots: How AI Is Driving Agent Productivity and Service Quality Wednesday, January 13, 2021 | Time: 12:00 PM ET / 9:00 AM PT (Duration: 60 Minutes) Pandemic-driven traffic has stretched contact center agent workforces to their limits and beyond—and things will likely never return to pre-COVID levels. To keep up with these changes you need to increase agents’ productivity, which means you need an AI strategy.  Jointhe contact center industry’s leading analyst, Sheila McGee-Smith, to discuss the AI-driven features and functions that generate the greatest productivity gains for agents.  Sponsored by: Hosted by: You will learn: What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service How AI-based tools can assist agents in resolving calls more efficiently How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective SAVE MY SEAT Presenters Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics Noam Fine Senior Director, Application Engineering at Vonage Jonathan Kershaw Director, Product Management at Vonage Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter   #EC21   Enterprise Connect Webinars c/o Informa Tech Informa Tech Holdings LLC | Registered in the United States with number 7418737 | 605 Third Ave., 22nd Floor, New York, New York 10158, USA   This email was sent to newsletter@newslettercollector.com.   To understand how we use your personal information, please see our Privacy Policy | Unsubscribe Copyright © 2021 Informa Tech Holdings LLC. All Rights Reserved.