Host Adam Davis is joined by Bain colleague Maureen Burns and Ather Williams III from Wells Fargo, to take an in-depth look at one of the biggest retail banks in the world to understand how it continues to innovate and embrace new technologies. The group will also discuss top challenges to innovation in large financial institutions and how best to surmount them. Our guest finds that by looking at changes in customer needs and trends in the macro environment, large financial institutions are using their capabilities, knowledge, and new technologies to better deliver the outcomes customers are looking for.