When it comes to customer experiences, there’s a pretty big disconnect between how marketers assess their effectiveness and the unfulfilled expectations of consumers. It’s OK, we can fix this. The results of an Acquia-commissioned global survey, “Closing the CX Gap: Customer Experience Trends Report 2019,” present a huge opportunity for a course correction for marketers. More than 5,000 customers and 500 marketers were surveyed. | 
