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From individual practitioner applicants to departments and sites spanning healthcare systems, today’s MSPs do business with a variety of credentialing stakeholders, all bearing distinctive perspectives and expectations. Excellent customer service goes with the territory, but do MSPs really think of it as a key initiative with tangible implications for their organization’s workflows and financial health? In this webinar, expert speaker Leslie J. Cox, BS, MHA, CPMSM, CPCS, will share the Banner Health Credentials Verification Office’s (CVO) experience-based, practical strategies for making connections with wide-ranging medical staff services and CVO customers—and for harnessing these efforts in far-reaching organizational improvements. At the conclusion of this program, participants will be able to: Identify the resources, steps, and stakeholders necessary to launch and sustain a successful medical staff services/credentialing customer service program Develop tools for evaluating stakeholder experiences, identifying improvement opportunities, and educating customers on key services and processes Explain to executive leaders how prioritizing customer service supports high-functioning workforces and healthy bottom lines |
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