WardsAuto – Customer Experience Edition
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WardsAuto The Big Story - Dealer Issue
 

APRIL 27, 2017

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Increase Customer Satisfaction in Shop

With the right investment and dedication, dealers can move the needle on their profitability and customer satisfaction.

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How Cadillac put Customers in the Driver’s Seat
Cadillac is focusing on providing unforgettable customer experiences as it builds on its legacy of luxury.  Marketing expert Eric Angeloro will explain how GM is engaging car enthusiasts to support Cadillac’s go-to-market strategy.  Discover how one of America’s most prestigious brands is daring greatly and embracing new ways of driving customer loyalty.
Register by 4/28 and save $800! Learn more about the TLS Auto CX Summit at http://tlsummits.com/automotive-cx-summit-2017/.

Tech Firm Uses Big Data to Rank Customers

“We tell dealers who is going to buy and why,” automotiveMastermind's Andy Gillman says.

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Virtual Assistant Tiffany Now Works in Service

Because the service uses AI to craft email responses, the communication with customers seems as if written by a human.

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Customer Experience Summit ‘Makes Sense’

The June 20-21 Automotive CX Summit in Los Angeles evolves from the previous back-to-back Automotive Customer Centricity Summit and the Automotive Social Media Summit. 

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