This month’s edition of Pulse brings you the latest company news and industry insights. Thank you for being a loyal reader.
Dear valued customers, Recently, during an insightful interview, I was asked a very interesting question: "Are we using our own CPaaS and SaaS technology in-house?" The answer is a resounding yes – at planet CEQUENS, we certainly practice what we preach! |
Allow me to explain. We leverage our cutting-edge communication technologies to streamline our internal operations and enhance our customer interactions. Our CPaaS solutions enable seamless communication across various channels, ensuring that our teams are always connected and responsive. Additionally, our SaaS platform allows us to automate processes, improve efficiency, and deliver exceptional service to our clients. By integrating our technology into our daily operations, we not only improve our own efficiency but also gain valuable insights that help us continually refine and enhance our offerings. A customer-centric approach is at the heart of everything we do. We believe that understanding and addressing our clients' needs is the key to delivering true value. Our focus on Return on Investment (ROI) for our customers drives every decision we make. We are committed to providing solutions that deliver tangible results and measurable benefits. Thank you for your continued trust. We are excited to keep pushing the boundaries of innovation and to support your success. Warm regards, Karim Khorshed
Co-founder and CEO |
CEQUENS INTELLIGENCE Move aside Apple – CEQUENS was here first We at Planet CEQUENS have been pushing AI for over a year. Our latest product offerings – CEQUENS AI Agent and CEQUENS OmniLink Studio – are setting new standards for smart customer interactions. With features like tailored responses, multilingual support, and cross-channel integration, you will witness a revolutionary impact on your communication strategy. Businesses using AI Agent and OmniLink Studio have achieved: 87% increase in engagement 58% higher click-through rates 30% decrease in customer service costs 85% increase in customer satisfaction Free trial: Tap into the full potential of AI-powered communications |
THE BIG NEWS CEQUENS celebrates Nermeen Sobhy's impressive award |
We are thrilled to announce that Nermeen Sobhy, our Vice President of Carrier Relations, has been recognized as number one in the Top 100 outstanding individuals in the telecom industry by the prestigious ROCCO IOO awards. This accolade honors her remarkable contributions to the sector. Nermeen was previously awarded the title of the most influential woman in telecom in 2022 and ranked second in the ROCCO 100 2022 Report. |
CASE STUDY Our work with Bahrain Kuwait Insurance Company achieved serious results |
Bahrain Kuwait Insurance Company (BKIC), founded in 1975, is a leading insurance provider in Bahrain and Kuwait. BKIC was looking for a way to improve customer engagement and communication. CEQUENS WhatsApp Business API and Chatbot helped them achieve the following: Increased customer conversations to 5,000 per month Witnessed a significant 19% increase in revenue Reduced wait times and improved resolution times |
#DOTITDOWN Introducing Dot It Down – a series of personal stories from CEQUENSers where they share knowledge, inspiration, and insight. For our second entry, our Content Marketing Manager, Kesmat Eldeeb, unleashes the 3 indispensable Cs that businesses shouldn’t compromise to earn customers' trust. |
Traditional methods of customer segmentation relied heavily on static attributes like demographics. While this approach offered some insights, it often painted an incomplete picture. Static attributes simply don't capture the full story. This is where behavior-based customer engagement steps in, which empowers you to deliver targeted messaging and experiences that resonate on a deeper level, fostering stronger customer relationships and boosting loyalty. Read now: Beyond demographics: The power of behavior-driven customer engagement |
Customer experience (CX) has become the ultimate differentiator in the modern market. Businesses everywhere and in every industry are relentlessly pursuing methods to tailor interactions, foresee customer needs, and create delightful experiences. Enter the concept of "Next Best Action" (NBA) – a strategy designed to achieve these very goals. Read to discover what it is, how it’s intertwined with advanced analytics, and the role AI plays in all this. Read now: Beyond "Can I help you?": AI-powered Next Best Actions for customer service |
Come and transform communications with us, or let a friend know we’re hiring. |
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