How can library staff effectively deal with stressed out, disgruntled, or inappropriate patrons? Click to read two scenarios and choose how you’d respond.

For more best practices for engaging with and resolving conflict at work, both internally with colleagues and externally with patrons, check outManaging Conflict with Colleagues and Patrons starting May 14. You’ll have opportunities to role play and workshop real-life challenging scenarios so that you can implement your new skills immediately.

There's still time to register for De-escalation Training:

In this 2-hour online course, on Thursday, March 27, you will learn trauma-informed practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

Join as a Group

Group Rates

Whether you're taking a course with a couple of colleagues or signing up your whole team, registering as a group of 3 or more is the best way to save on courses. Discounts start at 10%, and the larger the group, the greater the discount!

Credit Packages

Library Journal’s bulk course credit program is flexible, easy to manage, and offers 25% off our lowest price for every course seat booked for a full year! Set aside a portion of your budget and allocate seats to staff as needs arise.

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