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Hybrid CX: Four use cases for retailers integrating smartphones into stores

According to an August 2018 study by Salesforce, 71% of shoppers use a mobile device in-store – a figure up from 62% in 2017. We look at retailers integrating smartphone usage in-store.
 
Brands can now hide replies to their tweets, but should they?

Last week, Twitter announced that it has rolled out globally a feature that allows users to hide replies to their tweets. What are the implications for brands?
 
The seven signs your company isn’t ready for influencer marketing

As businesses, especially small and mid-sized companies, consider jumping on the increasingly expensive influencer marketing bandwagon, risks abound and wise companies will make sure they are well-positioned to take advantage of what influencers offer.
 
A day in the life of… Dani Bassil, CEO at Digitas UK

We’re lucky enough to be catching up with Dani Bassil this week, CEO of Digitas UK, one of the most respected marketing and technology agencies around.
 
As ecommerce booms, physical retail experiences a revival

As online retail’s rise continues unabated, a surprising thing is happening: brick-and-mortar is experiencing a revival.
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