Take control of digital customer experience now

89% of customers stop doing business with a brand after a bad experience. The result? In 2017, poor customer experiences cost businesses $75 billion.

In today’s customer-centric, always-on world, it’s widely recognized that customer experience is the new battlefield, yet many companies still lack the right data or insight to create better experiences.

Working with the world’s largest companies in retail, finance, travel, automotive and entertainment, Decibel understands that experiences are nuanced and qualitative data is limited. That’s why we’re on a mission to help companies like yours objectively measure and improve customer experience on your website and app – at scale.

Introducing the world’s first Digital Experience Score (DXS®). Powered by unique experience data and machine learning, DXS® is the only comprehensive metric that distills customer experience across all of your digital properties into a single figure. Industry leaders use DXS® to benchmark experiences because it provides unprecedented insight into how customers feel when navigating digital properties as well as clear direction on how to improve - all without having to ask customers a single question.

When it comes to winning the customer experience battle, Decibel's got you covered.