The future is built one task at a time. Ideally, each task, while supremely relevant to the problem at hand, is consistent with a multistep trek to a shared and explicitly articulated end state. In uncertain times, many IT tasks-at-hand are not solidly connected to future end points. At WestJet, McKesson, and KeySpan, CIO Cheryl Smith, author of The Day Before IT Transformation, ensured every system put into production and every piece of code deployed was architected to last and be consistent with a future seven years hence. |