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Join Us for a Complimentary Webinar
| Wednesday, June 3, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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Improving your contact center agents’ experience is critical to keeping them performing at top levels—which benefits them and your customers. One key way to help your agents is by integrating your CRM more tightly with the agent desktop.
In this Webinaryou’ll hear from a representative of John Hancock Financial Services about how they provided agents with more functional tools, taking advantage of Salesforce integration of CRM and contact centers. You’ll also hear from leading industry analyst Sheila McGee-Smith and a representative of Salesforce. |
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| You will learn: The state of integrations between CRM and contact center systems How tighter integration between these systems can benefit agents and enhance productivity Tools for helping agents work effectively from home |
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| | | Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics |
| | | Patrick Beyries VP, Product Management, Salesforce Service Cloud |
| | | Tracy Kelly AVP, Shared Services Contact Center, John Hancock |
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| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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