Library employees are integral to the successful development and enhancement of effective library solutions. They collaborate with each other and software providers by proposing ideas for development, voting on enhancements, taking part in user studies, serving as early adopters, providing feedback, sharing customizations and code, answering questions, exchanging best practices, and more. As a result, effective library solutions are not designed in a vacuum; instead, their development is informed by actual library use cases and staff immersed in daily activities related to them.
Join this in-depth conversation where you’ll gain a deeper understanding how library employees play a central and vital role in moving the Alma library management solution forward – to meet individual library needs and the evolving practices of a global community. The session will highlight a methodology that is centered around the voice of the customer and how it’s been central to new Alma enhancements. You’ll hear from library employees about their experiences and insights as participants in this process while learning how you can participate and impact Ex Libris software development as a community member.
Presenters:
Noam Fass, Product Manager, Ex Libris, Part of Clarivate
Charlie Remy, Electronic Resources Librarian, Dartmouth College
Christina Hennessey, Systems Librarian, California State University, Northridge
Catherine Grove, Head, Metadata Services, Northwestern University
Davin Pate, Assistant Director for Scholarly Communications and Collections, University of Texas at Dallas
Allen Jones, Director - Digital Library and Technical Services, The New School Libraries and Archives
