At a network operations center (NOC), getting a flood of helpdesk requests full of complaints from users at every corner of a large distributed network is a sure way to ruin everybody's day. For IT staff, the goal isnât just to keep the network up and running, itâs to keep it running well. Slowdowns, wireless problems, DHCP issues, DNS issues, VLAN configurations, and security and password issues all keep users from getting their work done. And then nobody is happy. |