Au Bon Pain CIO On The Devil In The Mobile Order Ahead Details Many a QSR has rolled out mobile order ahead only to have the experience leave a bad taste in the customerâs mouth. Au Bon Pain's CIO, Walter Erwin, told Karen Webster that avoiding that unpleasant aftertaste means managing every last detail, as mundane as they may seem. Just a few weeks into ABPâs test in Massachusetts, he shares what he and his team have spent the better part of two years solving for â and why it will raise the bar for how such a service is delivered. Read More... |