A story of changing culture and organizations.
| | Hi John, Does your organization face challenges or have problems that are taboo? Kerry Patterson shares how one group cleverly and strategically addressed the "undiscussable."
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| | Speaking the Unspeakable | by Kerry Patterson |
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| | A couple of decades ago, I started a long and painful battle of trying to help save American manufacturing. In a quest to find out what needed to change in the good old U. S. of A. where companies were routinely losing jobs and market share, I interviewed hundreds of managers and employees. The first question I asked was, “If you could change one thing around here, what would it be?” The very first person I talked to responded without hesitation. “Get the skilled trades to work six hours a day. We currently pay them for ten to twelve hours, but they don’t work much. Get them to work six hours and we can turn a profit.” This seemed a bit harsh. Surely there were a lot of people who put in an honest day’s work. Surely there were plenty of model employees. And indeed there were. However, it wasn’t long until I learned that a lot of people—managers, employees, and yes, even many skilled craftspeople themselves—were worried.
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| | | | Oct 21–25 | Crucial Conversations® for Mastering Dialogue | Join us live online and learn how to:
Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | |
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| | | A real conversation always contains an invitation. You are inviting another person to reveal herself or himself to you, to tell you who they are or what they want. | | | |
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