Plus, a live webinar on SCARY conversations.
| | | | | Hi John,
How do you practice the skills you've learned in Crucial Conversations? Have you ever "practiced" them on strangers for butting in line, texting in the movie theater, coughing without covering, overusing foul language, or playing music loudly? One of our resident writers has, and today's Q&A highlights what he learned.
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| | | | | Crucial Conversations for Accountability | |
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| | Kids These Days | | by Ryan Trimble |
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| | How do you respectfully call someone out for bad manners in public?
I frequently find myself in situations where someone’s behavior goes against well-known norms or even common decency. I work with people who dive into their smartphones while in the middle of a conversation without excusing themselves. They will literally check out of the conversation they’re having with me in person, start texting someone, then resume the conversation with me as though nothing happened. I think this is quite rude.
Or, there are people who smoke at my community park where it’s clearly prohibited. And they play their music loudly. I know these behaviors aren’t exclusive to young people, but it seems it’s almost always young adults who are guilty. Has nobody taught them?
Every time something like this happens, I want to say something but am not sure how to do so. I worry that speaking up will offend the person or lead to an argument or make matters worse, and yet I want to say something. I think our communities are better when people respect basic norms of, well, respect. Any suggestions?
Signed,
Old Fashioned
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| | | | You’re in luck. A couple of years ago I conducted my own personal experiment to see how well our dialogue skills work when confronting strangers for bad manners. It was completely unscientific, and yet I learned several valuable lessons. It all started when I was hiking in the backcountry and crossed paths with a trio of young adults blasting Limp Bizkit from a Bluetooth speaker. |
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| | | | | | | | WEBINAR | | Scary Conversations: 3 Skills to Stop Running in Fear from Conflict | | Howl are you doing with the scary conversations in your life? Are there any you’ve been dying to have but are too terrified? Join us in this upcoming webinar and learn how to step up to the conversations haunting you. | | | |
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| | | | Nov 13–17 | | Crucial Conversations® for Accountability | | Join us live online and learn how to:
Master performance discussions. Reach alignment when stakes are high and opinions vary. Strengthen trust and reliability. Influence behavior for good. Get better results and improve relationships. | | | |
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| | | | | | There are tones of voice that mean more than words. | | | | | |
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