Today's Lancashire business news from Insider |
| Ask the Expert: How to improve customer experience by optimising your service team | Michael McCarroll, from razorblue, says a service desk team is a regular point of contact between customers and your business, so mobilising your team to be effective and drive customer satisfaction is crucial. Almost nine out of ten senior business leaders in the UK see customer experience as their top-growth strategy, but only one in three feel prepared to address it.
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