Lead the charge in customer experience by developing your knowledge in this crucial discipline. |
We wanted to make you aware of some upcoming customer experience training courses, designed to provide you with a range of practical and strategic tools. These immersive, highly interactive sessions are run by Paul Boag, a legendary expert in customer experience, with 6 books under his belt and 25 years experience working with organisations such as the BBC, European Commission and UCAS. We don't schedule these courses frequently, so don't miss your opportunity to take part. |
This course will give you the tools to create a holistic customer experience strategy, from insight through to key processes. |
Focus on the online touchpoints between customer and brand and how you can optimise at every stage of the customer journey. |
ADVANCED DATA AND ANALYTICS 3 days: 15, 17 and 21 June |
Dig into the data you have across a range of points in the customer journey and generate powerful insights to drive commercial success. |
Econsultancy training is trusted by thousands of marketers because: |
| Delegates benefit from the mind-blowing knowledge of some of the most well-respected experts in the industry. |
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| Training is centred around best practice advice and the most current thinking, so you can be confident your learning is at the cutting edge. |
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| We offer CPD accredited hours that go towards your ongoing professional development. |
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| You'll benefit from the same engaging elements as face-to-face sessions, delivered as fully interactive virtual workshops. |
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