Discover how to approach conflict and challenging situations with confidence with four upcoming online courses:

Safety and De-Escalation Foundations for Frontline Staff

Tuesday, October 29
 

Keep your colleagues, patrons, and yourself safer by learning best practices for sustaining library safety. 

Managing Conflict with Colleagues and Patrons

Tuesdays, November 19 & 12

Enhance your work life and relationships by learning how to approach conflict and  challenging conversations with confidence.

De-escalation Training for Libraries

Thursday, March 27

Create a safer library by learning to de-escalate conflicts with compassion and confidence.

Managing Conflict with Colleagues and Patrons

Wednesdays, May 14 & 21

Create a safer, warmer, and more inclusive library by learning how to approach and resolve conflict with confidence

All attendees are eligible to receive a certificate of completion and PD credit hours.  Hours vary based on length of course.

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. 

Allocate seats to staff as needs arise over a 12-month period of your choosing. 

Click here to request more information. 

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