Check out our online classes on managing conflict and de-escalation.
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Discover how to approach conflict and challenging situations with confidence with four upcoming online courses:

Safety and De-Escalation Foundations for Frontline Staff

Tuesday, October 29
 

Keep your colleagues, patrons, and yourself safer by learning best practices for sustaining library safety. 

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Managing Conflict with Colleagues and Patrons

Tuesdays, November 19 & 12

 

Enhance your work life and relationships by learning how to approach conflict and  challenging conversations with confidence.

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De-escalation Training for Libraries

Thursday, March 27

 

Create a safer library by learning to de-escalate conflicts with compassion and confidence.

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Managing Conflict with Colleagues and Patrons

Wednesdays, May 14 & 21

 

Create a safer, warmer, and more inclusive library by learning how to approach and resolve conflict with confidence

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All attendees are eligible to receive a certificate of completion and PD credit hours.  Hours vary based on length of course.

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

 

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. 

 

Allocate seats to staff as needs arise over a 12-month period of your choosing. 

Click here to request more information. 

Request a Quote
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Library Journal (an MSI Information Services company), 7858 Industrial Parkway, Plain City, OH 43064, United States

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