Technology disrupters such as Uber, Amazon and Netflix have set new standards and irrevocably changed the meaning of customer service. Customers have now been conditioned to expect exceptional customer experience—every time—and it is often the difference between retaining a customer or losing them to the competition. And no industry is immune.

In this webinar, you will learn:

• The trends that are causing companies to rethink how they interact with customers.
• Solutions that companies are using to ensure that they are meeting the expectations of often demanding customers.
• The success that these innovative companies have achieved.