For brands, tighter budgets could have an impact on customer loyalty. We spoke with James Malia, UK MD of digital gift card company Prezzee, to hear his ideas on how brands can drive loyalty in today’s economic climate.

As the digital world begins to impact the planet, Ana Tolić, President of CMG Digital, explains how a focus on people – not platforms – delivers a sustainable digital future.

Sponsored by CMG Digital.

Tickets £199 - Join us in-person in Westminster, or watch live online.

Here are some of the agenda highlights, get your ticket here:

• The third age of customer experience:
  • Chief Customer Officer Glyn Britton explains how Bionic developed its hybrid CX, combining digital & human service, with personalised product access.
• Busting CX and EX myths:
  • Katy Lindemann and Eva Appelbaum discuss what does and doesn’t make customer experience transformation happen.
• How customer experience has evolved at Specsavers:
  • Tina Christison, Group CRM and Analytics Director, talks to Econsultancy’s Steffan Aquarone.
• Accessibility, inclusive design and me:
  • Sightsavers’ lead UX designer Matt Roberts reveals how his experience of disability has shaped his professional approach.
• Building a data team that serves the consumer:
  • ​​​​​​​​​​​​​​Barilla's VP Data & Advanced Analytics, Lyndsay Weir, shares her experience of doing just that.