The New CEO Growth Imperative

Amid industry disruption and macroeconomic turbulence, the path to profitable growth can feel…elusive. There is a way forward: Earn growth with renewed focus on customers. Too obvious? Hear us out.

It’s Time for Product Companies to Win Back the Customer Relationship

Advanced innovators are driving growth through new direct-to-consumer, value-added services and business models—but there is still a long way to go.

Big Ideas 2023: Battling Inflation, Companies Can’t Just Buy Growth

Against headwinds of inflation and recession, companies can no longer afford to buy growth, they must earn it.

Business to Human: The Era of Customer Centricity

Lara Caimi of ServiceNow sits down with Bain's Justin Murphy to discuss how a great customer experience is essential to any successful business.

Watch the video ►

NPS Prism Insights

Listen

NPS Prism: The Source for True, Deep NPS Insights

Bain’s Jason Barro shares an inside look at the benchmarking platform that’s helping companies transform the customer experience.

Listen to the podcast ►

Password-Sharing Is Pervasive Across Streaming Services ►

Banks See Increases in Digital NPS and Mobile Adoption: See the Impact of These and Other Banking Customer Experience Trends ►

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery ►

Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance ►

Loyalty Insights