How leading companies turn customer loyalty into growth.
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Loyalty Insights

December 2020

Customer: The Stakeholder Who Speaks for All

As companies become more accountable to a broad range of stakeholders, customer feedback becomes a valuable proxy for many constituencies.

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The Net Promoter System Podcast

Give Customers a Voice in Powering Your Company’s Operations

Customers offer a wealth of information, says Lori Cobb, former Cummins executive, and they’re hungry for someone who will listen to them.

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Webinar

Break the Short-Term Earnings Trap: How to Invest in Customer Value

The art and science of managing customer value for long-term success.

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