Firing a Bad Customer in 2021

How can companies fairly and effectively show an unwanted customer the door?

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The Net Promoter System Podcast

Restoring Customers to the Rhythm of Their Lives

Want to build a strong, profitable company? Focus first on creating the right culture, says Caliber Collision’s Steve Grimshaw.

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What Automakers Need to Know about Customer Delight

The vehicles matter, but they’re not the entire story. Delivering a great experience is equally important in creating happy, loyal customers.

Measuring Covid-19’s Impact on Airline Customer Experience

NPS Prism data reveals that, while safety is the top concern, other “moments of truth” still matter.