How leading companies turn customer loyalty into growth.
| | | | | Survey begging is a sign that a company isn’t run very well. It can be solved if leadership focuses on the real objective—namely, enriching customers' lives. | | |
| Bain’s Net Promoter System® starts with a Net Promoter Score, but goes much further in helping you build a truly customer-centric organization. |
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Podcast Francesco Lagutaine describes how Manulife Asia is reorganizing around customer experience in a region where digital platforms rule. |
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Infographic UK consumers who give companies a high Net Promoter Score switch less, recommend more and cost less to serve. |
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