Winning on Purpose: Now Available for Preorder

Customers, investors, employees. What if you could deliver to all three by focusing on just one? In his latest book, New York Times best-selling author Fred Reichheld, joined this time by coauthors Darci Darnell and Maureen Burns, demonstrates why loving customers is the unbeatable strategy for business leaders.

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Add Customer Happiness to the Executive Pay Equation

Businesses can’t exist without customers, but when executives’ compensation is calculated, the customer isn’t factored in. Let’s fix that.

Customer Love Champion: Warby Parker

A digital innovator builds its valuable eyewear company by using data and empathy to create new, delightful customer experiences.

The Net Promoter System Podcast

Recovering the Spirit of Customer-centricity

NatWest Group’s Paul Smith describes how the Net Promoter System℠ helped turn a challenged, old-line bank into a customer-focused organization.

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Introducing NPS Prism® for Grocers

Check out our new customer experience benchmarking service to help grocers grow loyalty and sales.