Retailers often face a challenge with warranty programs, as it can take months to get one up and running. But software such as Mulberry Platform seeks to speed up the process by integrating with eCommerce platforms that merchants already use. Mulberry Platform Co-founder Chinedu Eleanya explains how the service helps retailers improve customer service and reduce friction. Read More...

Unbundling is the future, or so it seemed. Open banking spelled the death of bundled banking services, music has been unbundled for nearly 20 years, and the physical shopping bundle, aka the mall, has been done in by the internet – all in the name of consumer choice. Karen Webster says that would be fine if unbundled products were what consumers wanted – but, as it turns out, bundles are alive and well — and thriving.  Read More...

Examples abound of how we seem to live in the future, but there are plenty of examples that remind us the past is neither gone nor forgotten. We do many things in different ways, of course, from how we pay to where and when we shop. Some habits and preferences run deep, though – and often, the challenge for innovators isn’t about disrupting them, but enhancing them.  Read More...