Learn strategies and tactics for trauma-informed service, conflict resolution, and long-term safety in your library.
Creating Safer Libraries: Foundations for Librarians and Frontline Staff |
Librarians and frontline staff often have to be mediators in moments of high tension. Safety concerns are on the rise at libraries, and it can be difficult to know your options for managing these challenges. This course, intended for librarians and frontline staff, will teach you trauma-informed practices for handling safety concerns and conflict in order to promote safety in your library. |
Upon completion of this course, you will be equipped to: Approach safety from a trauma-informed lens Use NARCAN to respond to opioid overdose crises Use tools to stay grounded in your values during conflict Understand youth developmental norms Engage with youth in crisis in an authentic, trauma-informed, and developmentally appropriate way Establish professional and healthy boundaries Resolve conflicts in a trauma-informed way Know when to disengage and ask for support |
Session 2 | 12:25-1:10 pm ET Safer Libraries for Staff and Patrons: Trauma-Informed Librarianship Trauma-informed practice is essential for creating an environment of safety and care. This session will teach you the foundations of trauma-informed principles to apply to your library especially, but not exclusively, in moments of crisis. These practices will be actionable and relevant whether you’re interacting with patrons, colleagues, or turning trauma-informed care toward yourself. |
Session 5 | 2:55-3:40 pm ET Engaging with Tweens and Teens in Crisis (and Afterward) A panel of experts on working with young adults outside the library profession will share insight from their own fields on how to manage and de-escalate situations involving tweens and teens in crisis. The panel will be moderated by a librarian and facilitated discussion after the panel will focus on how these insights from other fields can be put into practice in a library environment. |
Session 6 | 3:45-4:30 pm ET Conflict Resolution, Boundaries, and Self-Care in a Customer Service Role Librarians and frontline staff often have to navigate tense or unsafe situations. How do you simultaneously attempt to resolve conflict and maintain your personal boundaries and self-care all while in a customer service role? How do you respond to an unruly patron, and at what point do you disengage and ask for support? This session will discuss conflict resolution and give you practical tips for identifying and articulating your boundaries as well as proactively scripting responses to incidents in your library. |
See the full program here. |
Our courses are perfect for your team! Group rates available now! Request a discount for groups of 3 or more and work with your colleagues on a project for your library. Purchase 15 or more registrations and apply them across multiple courses. |
Introducing course credit packages! Buy now, decide later. Plan your library’s professional development for the year by purchasing course credits. Starting at $5,000, purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses. Contact us to plan your group purchase. |
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