Take Managing Conflict with Colleagues and Patrons starting November 12 and learn how to approach conflict and challenging conversations with confidence. Over two weeks, you’ll learn how to:
Identify both positive and negative effects of conflict in the workplace.
Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues and patrons.
Apply conflict resolution or de-escalation skills to a specific library patron interaction.
Determine steps you can take with a challenging colleague to improve your working relationship.
