From the Operators Brooke Goodbary gives pointers on how to hire a CSM that can decrease churn and increase expansion revenue for your company in "When and How to Make Your First Customer Success Hire" Steli Efti of Close.io explains how to openly and honestly talk about risk with your customers in "Not 100% sure you can deliver on your early customers? Here’s how to talk about risk (and still get the sale)" Aytekin Tank of JotForm identifies the tactics he used to grow JotForm's user base from zero to 3.5 million in "How to get early-stage traction for your startup" From the Investors Fred Destin of Accel discusses the issue with blind belief in the sanctity of progress and not also realizing what the consequences and implications are for society in "Amorality and impact in venture capital" Joseph Flaherty of Founder Collective provides proof of concepts for companies who grew successful from humble financing in "What Could You Build with Just $10,000?" Tomasz Tunguz of Redpoint Ventures shares the three purposes your ICP must serve in "An Often Forgotten Characteristic About Your Startup's Ideal Customer Profile" | 
