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Free Webinar: Lean How Service Quality Impacts User Experience
How Network Quality is Criticalto Remote Agent-Based Customer Service Wednesday, August 11, 2021 | 2 PM ET / 11 AM PT |
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| With more agents working remote, the network that serves them — "(and your customers) is" more critical than ever. Poor network performance can damage your key metrics like call abandonment, time in queue, agent utilization rate, and speed of answer. | | In this webinar, we’ll cover: The most common network and application performance issues faced byremote contact center agents today, and how to mitigate them How addressing network and application performance can improve your contact center metrics How network and application performance issues can threaten your ability to take advantage of advanced AI-based customer service features |
| | | First 50 attendees of this webinar will receive a $10 Amazon.com Gift Card* |
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| Can’t attend the webinar? Register anyway, and we’ll let you know when it is available on-demand. |
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| | | Zeus Kerravala Founder & Principal Analyst ZK Research |
| | | William King Co-Founder & CTO Subspace |
| | | Mo Nezarati President, Voice Subspace |
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| | | Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| *Register through this promotion and attend the live webinar on August 11, 2021 for your chance to receive a $10 Amazon.com gift card. Valid for the first 50 live attendees in the U.S and Canada. This offer is not sponsored, endorsed or administered by Amazon.com®. |
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| Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights, and analysis from leading independent experts on all aspects of communications, collaboration, and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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