At CEQUENS, our team is our greatest asset. This year, 26 nationalities came together across 16 locations, united by a shared commitment to delivering exceptional solutions for our clients. Our 300-strong workforce, including 76 innovators in Research & Development and 42 experts in Global Enterprise Sales, is built on collaboration and diverse perspectives.
This diversity is not just about numbers—it’s the source of our creativity and resilience. Every idea, insight, and solution we bring to the table is shaped by the global experiences of our people. It’s how we stay agile, innovative, and ready to help our clients succeed in an ever-changing world.
Thank you for trusting CEQUENS. Together with our team, we’re proud to serve as your partner for growth and innovation. Looking forward to making 2025 our best year yet!
Warm regards,
Karim Khorshed Co-founder and CEO
Starting off 2025 Strong
Omni-Channel Chat Platform has been reimagined for businesses to scale with ease. The latest release provides a set of new advanced features and capabilities to enable businesses to offer better customer experience, track agents’ performance, and make data-driven decisions.
Here are a few boxes OCC checks, a few of MANY:
Intuitive interface: Navigate the platform easily with the new user-friendly interface.
SLA management: Monitor and ensure service-level agreements are met.
AI-powered tools: Gain insights into customers’ sentiment to enhance interactions and decision-making.
Intelligent automation: Decrease the load of repetitive tasks with 70% task automation.
Advanced queueing system: Prioritize and handle requests efficiently.
Scalability: Grow your business without limitations.
Visit our product page to get a deeper dive into the latest version of Omni-Channel Chat Platform!
CEQUENS x AWS
We’re thrilled to announce that CEQUENS SMS Campaigns is now available to 310,000 AWS customers on AWS Marketplace. By leveraging AWS’s trusted platform, customers can now enjoy faster onboarding, effortless scalability, and enhanced communication solutions tailored for modern businesses. This achievement is a testament of the hard work of our dedicated team who keep us ahead of the curve.
👏Special thanks to Mostafa Gebreel and Youssef Khorshed for leading this initiative and helping get our product listed!
EXPERT INTERVIEW
Learn about how CEQUENS and Meta are empowering marketers to leverage conversational marketing tools, turning customer engagement into measurable success in this interview with Tamer Nassrawin, Director of Presales & Customer Solutions.
Think back to the early days of customer support. Customers had to dial a phone number, wait on hold for what felt like an eternity, and hope the operator on the other end didn’t transfer them to the wrong department (again). Support agents tried their best to resolve issues while sorting through stacks of outdated manuals. If you needed help after 5 PM, your best bet was sending a letter and crossing your fingers that it didn’t get lost in the mail. It was chaos, but somehow, we all survived.
Customer engagement is the key to any business’s success or failure, as one bad experience can lead customers to churn. Businesses need to communicate with customers for marketing, sales, and of course customer support. Yet, navigating multiple channels, keeping up with queries, and ensuring consistent engagement can feel like an endless maze without the right customer engagement solutions.
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