Innovation

Microsoft and LinkedIn partner to help 25M workers gain digital skills

Along with free access to learning content, Microsoft also announced the addition of a learning app to Teams.

Emotional support robot Robin headed to UCLA Mattel Children's hospital

66 data science teams compete in challenge to help reopen Los Angeles

Unemployed? 9 virtual career fair tips to help you land your dream job

K-12 schools use AI and automation to customize lessons and pivot from in-person to online classes

You've just lost your tech job. Here's what to do next.

Slow down: How adjusting service ticket behaviors can improve end user satisfaction

It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to speed resolution. After all, closing tickets quickly is the goal, right? Fifteen years of industry consulting experience, however, has taught me the opposite is true. It’s important to take a little time to compose and update tickets properly. In this TechRepublic Premium article technicians can learn how to properly structure service tickets, gain appreciative customers and end users, and CSAT ratings which will reward your efforts.

Who is responsible for data privacy within your organization? Is your organization meeting all GDPR and CCPA requirements? What tools does your company use to aid in data privacy? We want to know. Take this quick survey.

Microservices: The foundation of tomorrow's enterprise applications

Microservice architecture has the potential to pick up where service-oriented architecture (SOA) left off, making application development faster, more scalable, and more flexible. But as with SOA, some doubt microservices can live up to their promise. We help CIOs sort out the fact from fiction.