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Free Webinar: MS Teams and Customer Service
| Wednesday, July 28, 2021 | 2:00 PM ET / 11:00 AM PT (Duration: 45 Minutes) |
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Many organizations have incorporated Microsoft Teams to enable hybrid work where in-office and remote employees regularly collaborate.
There are also enormous benefits to the customer service experience when organizations integrate Teams Direct Routing and their contact center into the Teams Voice platform.
Your enterprise can: |
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| Integrate SMS into Teams chat channels Initiate call-backs from SMS messages with links to mobile Teams clients Bump the SMS directly into a Teams phone call Automate PKI notifications to agents Allow agents to see in real-time what team members are available to help with a customer This 30 minute webinar will discuss how you can use these capabilities to take Microsoft Teams and your organization to the next level. |
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| | | Brent Kelly President & Principal Analyst KelCore, Inc. |
| | | Matt Feeley Vice President of Collaboration Services Netrix, LLC. |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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