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Tuesday Update

MSP Conferences: Check the ChannelE2E homepage throughout the week for live updates from IT Glue’s GlueCon and SolarWinds MSP’s Empower MSP conference. We’re blogging live from both events.

Also, ChannelE2E’s latest headlines are below. Thanks for your readership.

TODAY’S LINEUP

Can we really align sales process with our customers’ buying processes. David Brock from Partners in Excellence offers a reality check.


Today's channel partner news includes APC & Scale data centers; MapR and Deloitte big data consulting; IT Glue product roadmap at GlueCon; NinjaRMM MSP deployments; Pulseway 6.0 RMM software upgrade; Nutanix vs. Google false rumor; Oracle Cloud Services challenges; AHEAD consulting for ServiceNow ITSM & more.


An MSP's goal for every helpdesk ticket isn’t just to fix the issue and close the ticket. Instead, MSPs must deliver a pleasant customer experience (CX) throughout the “problem lifecycle". NinjaRMM explains how.


IT Glue unveils Cisco Meraki, Microsoft Office and Auvik Network integrations for MSP documentation software platform. IT Glue also shares product roadmap at GlueCon.


What's the difference between a transformational CISO (chief information security officer) vs. a traditional CISO? Here are four findings from Forrester Research, and their implications for cybersecurity.


IT Glue's MSP documentation platform now supports 5,000 MSPs. Those MSPs, in turn, support 5 million small business users worldwide, CEO Chris Day reveals during GlueCon 2018.


Today's channel partner news involves Dell Technologies shifting to public markets; GMS Live Expert & Inbay partnering on NOC and service desks; Linksys switches; SolarWinds MSP conference; IT Glue GlueCon; Cross River & ZenFi Networks mergers; Salesforce Financial Services Cloud & more.


Jumping from a one time transaction model to managed services may seem like a challenge, but it won’t take long to see how the benefits of an MSP model will pay off - literally. Datto explains how.


Amid Hurricane Florence rain, flooding and power outages, technology companies and organizations like CompTIA, Continuum, Cytracom and Datto activate various disaster recovery and business continuity efforts.


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