Why take this course: Build stronger relationships with your community by improving your customer service skills with our new half day course! Learn best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.

Who should attend: This course is geared toward frontline and other public-facing staff.

Register by July 31st to receive Early Bird Pricing!

De-escalation Training for Libraries

Thursday, May 30, 2024 

Learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Purchase 15 or more registrations and apply them across multiple courses.